Below are some basic troubleshooting options that you can try.
Sometimes restarting devices are the best response. Reboot your computer/laptop, as well as your modem and router. To clear the modem and router caches, wait 60 seconds before you turn them back on again.
If you use an Ethernet cable to connect to your router, check to make sure that it’s not unplugged. If your laptop has a physical wireless switch make sure that it didn’t get bumped to the off position. Once you’ve verified a proper connection, check your equipment. Are the lights on your router and/or modem flashing green as normal? If no lights come on after the reboot, the device could be dead. If you get red lights, or a power light but no connection light, your ISP is likely down.
Windows includes some built-in troubleshooters that can automatically find and fix issues. To run the troubleshooter for network problems, right-click the network icon in your System Tray and choose Troubleshoot Problems. Once the troubleshooter runs, it could fix issues, find issues but fail to fix them, or find no issues. If the troubleshooter finds a problem that it fixes, try to connect again. If you get a specific error or problem name that Windows can’t fix automatically, take note of it and contact Albies Wireless and provide the technician with the error message from Windows.
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